Increase collaboration between staff and customers. See what actions have been taken for specific tasks or incidents and if there are any outstanding items that have to be addressed. CoreTICKET can automate the responses back to your users, so they are kept in the loop as their requests move through the queue and you have less requests for status updates.

Easily assign priority to all tasks and set service level agreements (SLA) for every department in your organization. Managers have true oversight into the progress of each task.